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LIVE mail2web.com Free Exchange Below you will find a list of frequently asked questions regarding
mail2web LIVE If your question is not addressed
here, please feel free to email us your comments or report
an issue. |
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1. How much does mail2web LIVE cost? mail2web LIVE is an entirely free service, with no monthly or recurring fee.
2. Are there size limits on attachments for mail2web LIVE? Yes, but it's extremely high. We actually have a limit to the total message size, including any attachments. That limit is 100 MB and can include multiple attachments so long as the combined file size doesn't exceed 100 MB.
3. How do I access my mail2web LIVE account? Your mail2web.com LIVE account includes Outlook Web Access, which enables you to check your email from any computer connected to the Internet at http://live.mail2web.com.
4.What is Outlook Web Access (OWA)? Outlook Web Access is a service of Exchange Server that enables users to access their mail2web LIVE mailboxes through a Web browser. By using Outlook Web Access, a server that is running Exchange Server can also function as a Web site that enables authorized users to read or send e-mail messages, manage their calendar, or perform other e-mail functions over the Internet. With Microsoft Office Outlook Web Access, you can use a Web browser to access your mail2web LIVE mailbox from any computer with an Internet connection. In fact, you can do many of the same things you can do with Microsoft Outlook, such as read and send messages, organize contacts, create tasks and rules, schedule appointments, and access public folders. To use the complete set of features available with Outlook Web Access, use Internet Explorer 6 or later. Please Note: You can use Outlook Web Access with Microsoft Internet Explorer or Netscape Navigator Web browsers from many UNIX, and Apple Macintosh computers, however you will not be able to use the complete set of features available to you as you would if you were using Internet Explorer 6 on a Microsoft Windows-based environment.
5. Does mail2web LIVE support BlackBerry handheld devices? Yes, there are two ways you can use your BlackBerry handheld device with the mail2web LIVE service. For users interested in the free alternative, you can configure the BlackBerry Desktop Redirector which is included as part of the BlackBerry Desktop Manager software. If you require a more full featured service which doesn't require the use of redirection software or manual synchronization, you can sign up for our BlackBerry Enterprise Server service for $9.95 per month.
6. Does mail2web LIVE provide support for ActiveSync? Yes. mail2web LIVE provides you with free ActiveSync for Mobile devices that allows you to synchronize your Outlook Inbox, Calendar and Contact folders wirelessly with your Internet-enabled Pocket PC 2002/2003 or Microsoft SmartPhone device.
ActiveSync is a software application that allows you to synchronize information between your mail2web LIVE account and your mobile device. ActiveSync is integrated into Exchange server 2003 and this provides you with the option of directly synchronizing information between your mobile device and your mail2web LIVE account. ActiveSync can be downloaded from Microsoft at http://www.microsoft.com/windowsmobile/activesync/default.mspx.
8. Do you support Always Up-To-Date? Yes! Always Up-To-Date is included with mail2web LIVE.
Always Up-To-Date is a feature of which allows Windows Mobile users with more flexibility to schedule ActiveSync updates. By default ActiveSync only allows you to synchronize as frequently as once every 5 minutes. Because of this limitation, your device may not always be up to date with the latest information. Always Up-To-Date allows you to configure your device to receive updates as soon as they arrive to your Exchange account. When a new item is received to an Exchange folder which is set to be synchronized, the Exchange server generates an SMS message. The SMS is then sent to your Pocket PC or Smartphone, which triggers the device to automatically synchronize with the Exchange server. The minimum system requirements for Always Up-To-Date on Pocket PC's are as follows:
10. Does mail2web LIVE include support for Outlook Mobile Access (OMA)? Yes. mail2web LIVE provides support for Microsoft Outlook Mobile Access.
11. What is Outlook Mobile Access (OMA)? mail2web LIVE provides a feature called Outlook Mobile Access (OMA), which lets users access their account by using their mobile devices like Pocket PC 2002, Smartphone 2002 and Microsoft Windows Powered 2003 Mobile devices. Outlook Mobile Access is one of the mobile service components that is built into Exchange Server 2003.
12. Do
you support digitally signed or digitally encrypted email with mail2web
LIVE?
13. Does mail2web LIVE provide me with the ability to spell-check? Yes. The spelling checker built into Outlook Web Access provides you with the ability to check your spelling using language-specific dictionaries in any of the following languages 13 languages:
To select a language-specific dictionary, please follow the instructions below:
14. Does mail2web LIVE support HTML emails? Yes. mail2web LIVE supports emails in HTML format.
Yes. mail2web LIVE provides you with the ability to create Out of Office replies. The Out of Office Assistant generates automatic replies to e-mail messages that you receive while you're away. Each time you activate the assistant, Outlook Web Access sends an automatic reply to someone the first time he or she sends you a message.
16. Does Outlook Web Access include a calendar? Yes. Outlook Web Access Calendar allows you to create and track appointments
as well as send, receive and respond to meeting requests and appointment
requests.
17. Is POP3, IMAP4 or SMTP supported on mail2web LIVE? No. If you require this type of service, please upgrade to Personal Exchange or to one of our Business Exchange plans.
18. Does a mail2web LIVE offer collaboration features? No. Collaboration is not available under mail2web LIVE. If you require collaboration support please see our available Business Exchange service plans.
19. Do you provide telephone support for mail2web LIVE? No, telephone support is not currently offered. All support (billing, technical and sales) is provided exclusively through email. To ensure prompt and professional service, our Customer Care Center is staffed with experienced individuals 24 hours a day, 7 days a week. Generally, normal non-critical inquiries are responded to in less than 4 hours, while escalations are addressed in less than one hour.
20. Do you perform backups of mail2web LIVE Email? Yes. Our engineers have a comprehensive disaster recovery process in place which includes a weekly full backup of all mail2web LIVE and Exchange Email accounts in addition to a daily progressive backup.
21. Does Outlook Web Access provide me with any additional folder options? Yes. Personal and Business Exchange users can create as many folders as they like through the Outlook Web Access interface, to organize their emails. In addition to your default e-mail folders, Outlook Web Access provides access to the following Outlook folders for your personal use.
22. Does Outlook Web Access provide any junk mail filtering capabilities? Yes, all users are provided with a Junk E-mail folder that allows you to specify options for creating a 'white list' or safe senders list. Also you can create a black list to block emails from a particular individual or domain. This is just intended for email that actually gets to your inbox and wasn't detected by our SPAM filter. The additional layer of functionality that the Junk Mail Filter provides allows you to customize your account to meet your personal needs.
23. Does Outlook Web Access provide any way to customize features? Yes. Outlook Web Access provides several ways to customize program features, functionality, and appearance.
24. Does Outlook Web Access provide me with the ability to create recurring appointments and meetings? Yes. Many meetings, appointments, and events occur on a regular basis over a period of time. Instead of creating new calendar items for each occurrence, you can set the item as recurring. Outlook Web Access will automatically schedule the item each time it is to occur. You can schedule recurring appointments and meetings. You can set an existing calendar item as recurring. However, you can only modify meeting requests to recur if you created them. Please Note: While mail2web LIVE subscribers have the ability to create personal recurring appointments and meetings, they do not have collaboration features that would enable them to schedule recurring group meetings and appointments. If you require collaboration features, please see our available Business Exchange service plans.
25. Does Outlook Web Access provide SPAM filtering and Virus Protection? All mail2web.com Exchange accounts come with free SPAM filtering and Virus protection. Our system will scan all emails with the latest Virus Protection software and updates and will drop any email that contains a virus. By default all accounts will have a SPAM folder included in their inbox. The following system is used to filter SPAM:
All mail2web LIVE users can take advantage of the Junk Mail folder, which they can use to set ‘white’ and ‘black’ lists and ultimately block individual users, domain or make exceptions for individual domains or users.
26. Can I upgrade my mail2web LIVE account? Yes, if you decide you require an additional level of service, it is possible to upgrade your mail2web LIVE account to a Personal Exchange account. Some of the additional features included with Personal Exchange include an ad-free interface, support for POP3, IMAP4 and SMTP, plus the ability to add additional disk space and an option for importing contacts to your account. To upgrade your account, please log into your control panel at https://support.mail2web.com, click on Free Services, then select mail2web LIVE and then Upgrade To Personal Exchange.
27. How much disk space am I allowed with mail2web Live? Each mail2web Live account is allocated 1 GB of storage space. Additional storage space above this limit is not supported. If you require more space, you'll need to upgrade to our Personal Exchange plan, which allows you to purchase additional space.
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