At mail2web.com customer satisfaction is our main priority. All our plans carry a 30-day money-back guarantee. If you are not completely satisfied with our services within the first 30 days of activating your account, simply  send an email to support@mail2web.com with a brief explanation. You will be given a full refund for any service fees charged*.

*This refund does not include any setup fees or additional services provisioned by the customer including but not limited to BlackBerry Enterprise Service setup fees, iPass roaming service charges incurred, domain name registration fees, disk space, disk space over usage fees and additional bandwidth charges.

Cancellations at any other time will receive a refund for pre-paid but unused service. Please note: If service is terminated in the middle of the month, mail2web.com will not pro-rate the remaining funds until the end of the month. Your account remains active until the end of the month and is automatically terminated at the beginning of the next month. The effective date of any cancellation is the date on which the cancellation is verified as legitimate by mail2web.com. In order to cancel service and be eligible for a refund, the customer must cancel their account via the mail2web.com customer control panel and additionally send an email to billing@mail2web.com with a brief explanation. Each request must include your Customer ID, and Domain Name if applicable.

Any customer whose account has been suspended or terminated due to the breach of any part of mail2web.com’s Terms & Conditions including but not limited to the Payment of Fees and the Violation of the Acceptable Use policy automatically forfeits eligibility for the mail2web.com Money Back Guarantee.

Any customer who has received a refund in the past, or has been a customer in the past 90 days is not eligible for the mail2web.com Money Back Guarantee.